Supporter Care and Database Coordinator

UK, Manchester Based

Starting salary for this position is £34,572 per annum (plus contributory pension)

About the role:

As part of the Global Fundraising Team, you will help build excellent relationships with our supporters, helping us to grow our income and reach more people affected by landmines and conflict around the world. You will work with the Head of Public Fundraising and other fundraising teams to deliver an exceptional supporter experience, maintain accurate and insightful data, manage all aspects of our donation processing and strengthen our fundraising compliance. As the first point of contact for supporters and the general public, you will be handling telephone calls, emails, social media, and letters. You will be responsible for ensuring supporters feel valued, including through our annual Thankathon campaign where you will play a lead role. This varied role will also support the individual giving and community and event teams to steward support, improve loyalty, and ensure our database is kept up to date.  This includes managing a US fundraising colleague to ensure donation processing and supporter care are aligned and working towards our shared global vision.

About you:

You will have strong experience of delivering high quality supporter or customer care and general administration. You will have experience using databases, particularly including entering financial and personal data, and the ability to understand and manipulate complex data. You will have excellent communication skills over a variety of mediums and the ability to develop and maintain positive relationships. You will be motivated, with a positive can-do attitude and great organisational and prioritisation skills. Experience in the charity sector, particularly in fundraising or with fundraising database systems such as Donorfy or Raiser’s Edge, is advantageous.

What you can expect in return:

• Competitive salary

• 25 days annual leave per year (increasing with service) plus public holidays.
• Company pension (matching at 5%)
• Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.

Further Information:

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding hereand background checks here. You can also find more information in the candidate information pack, available through the link below.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

For further information and the application form, please download the candidate information pack:

MAG – Supporter Care and Database Coordinator Candidate Information Pack

Please return the application form to humanresources@maginternational.org by the extended closing date of 28th February 2024. Due to the high volume of applications we receive, we are not able to respond to every application. If you have not heard back from us within 3 weeks of applying, it means that your application has not been successful.